Why can't we come in?
Why we can’t allow clients and their pets into the building – just yet!
Although you are allowed into supermarkets, restaurants and other businesses, Veterinary Surgeries differ from the majority of businesses because our staff cannot socially distance in the workplace. A reasonable number of routine consultations and operations carried out in the building exceed the duration of 15 minutes and occur with less than 2m separation. This is classed as a contact, even though we wear masks and gloves and sanitise frequently. If a Vet or Nurse tests positive we are likely to lose a sizeable proportion of our clinical staff for 14 days and consequently our ability to provide a normal service could be compromised.
Following contract tracing guidance, if a recent client tests positive the Vet and/or nurse would subsequently have to isolate for 14 days. If the client failed to get tested, they could unwittingly infect other members of the practice team as well as their family.
As we cannot socially distance from each other, we are reducing the possibility of COVID being passed to our teams by limiting the amount of people who come into the building. Therefore we are not allowing clients into the building at present.
Unfortunately, we don't anticipate the situation changing until the contact tracing guidelines change, or COVID case numbers drop to very low levels.
We do not enjoy working like this. A large part of the enjoyment of working at Bellevue, stems from chatting with pet owners while their animal is examined and treated, but we have little choice at the moment.
Please accept our apologies under the circumstances and we hope we have your understanding of the current situation.